That then is at why marketing and innovation are deeply linked in a yin-yang pattern. They are both exploring the same uncertainties in free human behavior, and seeking ways to stabilize it into predictable patterns. When both look at uncertainties in human behavior, or uncertainties in potential stimuli, you get similarities and harmonies. When they are looking in different directions (typically, marketing looking at the customer, while innovation is looking at the stimulus), you get polarities. This tension is necessary. If ever innovation became truly “customer-led” you’ll be in a universe of faster horses. If ever marketing becomes truly “product-led,” you’ll be in a universe of stuff nobody will buy.
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